The Director of Materials, Logistics and Customer Care, Asia Pacific is responsible for leading customer order fulfillment through an efficient warehousing and logistics network, ensuring efficient working capital optimization while delivering a simplified customer experience. The role will cover the functional areas of logistics (distribution center management, regional and global logistics co-ordination), materials (demand and supply planning for the region across 6 distribution centers, materials planning for 3 manufacturing plants and 35+ authorized distributors), trade compliance (ensure compliance with all export import regulations) and customer care (drive a consistent and simplified customer experience throughout a customer selling lifecycle). This position will also provide thought leadership, execution and support for our Supply Chain roadmap covering strategic initiatives in all functional areas. Key Responsibilities
Management of all distribution centers in AP with major facilities located in Shanghai, Singapore and Delhi including metrics, spend management and supplier relationships
Drive improved and reliable on-time delivery of finished goods, spare parts to distributors and end-customers across Asia Pacific (includes Indian sub-continent, South East Asia, North Asia (China, Korea, HK, Taiwan and Japan), Pacific Rim (AU, NZL)
This role is an integral part of the global logistics leadership and an active participant / decision maker in shaping / evolving strategic framework and global network optimization efforts
Trade Compliance :
Lead all trade compliance activities ensuring adherence to all import export regulations enabling smoother compliant trade
Identify, enable and support cost optimization efforts in this area around FTAs, ITA etc
Responsible for maintaining targeted inventory-turns in all DCs and manufacturing plants across AP
Inclusive of this is also demand and supply planning across all selling locations in AP
Efficient working capital initiatives also includes implementing connectivity with distributors for better visibility and decision making
Customer Care :
Lead all customer interaction activities from pre-sales to post-sales stages of selling lifecycle ensuring a consistent and simplified customer experience
Build, mentor and develop a high performing team (staff strength of 175+)
Actively manage key stakeholders in global supply chain, regional sales & marketing, country leadership positions and distributor leadership across the region
Ability to co-manage and lead major global strategic initiatives in all functional areas with peers in other continents
Actively partner with front end channels (i.e. distributors and end-customers) to identify initiatives that deliver differentiation in the marketplace
Drive productivity through process efficiency, global collaboration on tools (technology), effective use of free trade agreement programs, international and domestic freight, network optimization and driving the best cost country models for selective functional areas.
Internal Number: 2707611
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.