McKesson Corporation is a Fortune 8 company and one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.

Current Need
We are seeking a Customer Service Trainer to join our team in Scottsdale, AZ. Candidate will need to be able to travel 40% for this role.

Position Description
The Customer Service Trainer will be responsible for technical and soft skills training for all levels of Customer Service Representatives. They will be responsible for facilitating high impact training in the classroom, lab or virtually. Analyze the audiences needs and prepares lesson plans to ensure it is accurate and relevant. Appropriately follow up so the learner is able to transfer knowledge to the job. Work closely with SME's to develop training materials. The training materials may deal with complex situations for multiple products and systems. Work independently and handle unexpected situations.

Key Responsibilities:

• Train groups, one on one, virtually, in the classroom or lab to support the Customer Service teams (CSR 1 - 4). This includes New Hire, technical, standard operating procedures, products and soft skills.

• Work with management (Customer Service and Training) to ensure training programs are effective and that material covered is up-to-date, accurate, compliant, and relevant for business needs. Work with management to identify performance gaps and help identify and develop solutions (including training and other solutions) to improve individual and team performance

• Work closely with Subject Matter Experts to ensure accuracy and relevance of training documents. Uses best practices to develop training documents, including - visuals, Leaders Guides, and Participants guides.

• Conduct Needs Assessments and post assessments to ensure knowledge transfer to the job.

• Coordinate logistics of training to include training room, attendance tracking, passwords, materials and supplies

Minimum Requirements:

• 2+ years of relevant experience

Critical Skills:

• 2+ years of formal customer service training experience

• 2+ years training/speaking in front of a group setting

• 2+ years of retail eCommerce experience

• 2+ years using Channel Integrator software (Channel Advisor, Sellbrite, Sellware)

• 2+ years using eCommerce Help Desk software (Zendesk, Xsellco,)

• 2+ years using Marketplace Seller Platforms (Amazon Seller Central, Walmart, ebay)

• Intermediate level of proficiency: Microsoft Word, Excel, PowerPoint and Outlook

• Strong working knowledge of JD Edward's Enterprise One (E1) platform, Cisco phones

Additional Specialized Knowledge:

• Experience working with SMEs in a team environment

• Strong knowledge of Adult Learning Principals

• Working knowledge of the medical surgical distribution industry strongly preferred

• Excellent written and interpersonal communication skills

• Ability to self manage working independently to manage multiple projects and deadlines

• Knowledge of industry standard learning technologies

• Strong analytical skills, problem solving, and technical skills

• Ability to work cross-functionally under pressure

• Excellent prioritization and time management skills.

• Preferred: Instructional Design Experience and Knowledge

Education:

• HS Diploma or equivalent required

• 4 year degree preferred: Design, Education, Communication, Organizational Design, Psychology or other equivalent curriculum that focuses on learning

Working Conditions:

• Traditional office environment.

• Travel up to 40%

Physical Requirements :

• Lifting, standing, etc

• Large percent of time performing computer based work is required

• Able to stand and move when facilitating in the classroom

For Internal Use Only: Career level: P2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!