We are looking for an Customer Care Specialist (Order Management) to be based in our Malaysia office. This role mainly focus on order processing and expedition for our customers.
The role: -
- Work with Distributors/Customers/Sales/Channel across Southeast Asia region on expedite requests
- Work with various internal team to follow up on the status of the shipment
- Work with Logistics/Warehouse to ensure deliveries made
- Provide timely update to customers / distributors when required
- Work closely with internal BUs to provide a satisfactory service to our customers
- Raise feedback and process improvements along the way to increase efficiencies and effectiveness
- Bachelor Degree in Business or any related field OR Diploma holders with more than 3 years' of relevant experience.
- Experience in order processing related duties
- Good communication skills
- Demonstrates a Customer Service mindset and has good follow-up actions
- Comfortable in dealing with clients & stakeholders via email and phone
- Fresh graduates with an interest in supply chain and customer service are welcome to apply
Internal Number: R21-6005
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.