A specialized solutions provider, located in Pittsburgh, PA, is seeking a Support Analyst. Responsibilities: Responsible for providing client support, administering client support cases, monitoring application data and supporting client training. Provide support to clients via phone, email and web case submissions. Enter case data into the system; update and close cases as appropriate. Diagnose client issues and collect pertinent data on the issues. Provide support for items where solution is known and close case. Monitor all cases to ensure that resolution deadlines are being respected. Follow up with assignees as necessary to close cases. Document all solutions and maintain a solutions database.
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