Project Leader ??? Freight Management Operations Implementation System Support
A Penske Logistics Project Leader (FM Operations Support) is a liaison between TM Operations, Technology, and the Customer. The Project Leader is to provide feedback and support on solutions and systems implementations. The Project Leader will maintain solutions as it relates to the customer agreement but may recommend system changes to improve efficiency or reduce support. The position has high visibility both internally and externally and will require interaction with senior levels of both organizations. This position helps oversee and lead the required work for support team, including alignment of multiple initiatives, groups with competing priority. The Project Leader ??? FM Operations Support is responsible to provide tactical and strategic direction and leadership to ensure customer requirements are met. The Project Leader role requires cross-functional involvement within Penske Logistics, customers, vendors, suppliers. This requires strong communication skills and the ability to facilitate among various team members to drive solutions and requirements.
Communicates team expectations including feedback on performance
Responsible for providing technical assistance and support related to computer system solutions.
Responds to user inquiries, isolates problems, determines and implements solution.
Define and execute UAT (User Acceptance Testing) for TMS related enhancements.
Digging into resolutions to problems, root cause analysis
Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solution and change management with impacted parties.
Supports the design and implementation of a developed supply chain solution as it relates to specific Penske business agreements, including test plan creation.
Ensure that system changes are accurate with limited impact.
Participate in process improvement teams
Applies established business rules for daily error management.
Meet customer business change deliverables and communicate impact
Interacts with the customer by phone, email or in person on an as needed basis.
Be able to resolve situations quickly, communicate status of problem, and work with the appropriate subject matter expert until it is fixed with the guidance of a more senior level associate
Follow tasks/projects through to completion following project management principals.
Document process flows to better engage end user requirements and translate to systems development/engineering as needed.
Create standard procedures and provide training to various audiences on process changes.
Other projects and tasks as assigned by supervisor
Ensure team has a strong focus on details and is thoroughly trained in the problem resolution process.
Intervene when necessary to resolve issues between project managers, operations, functional teams and customers.
Translates business requirements into system requirements
Manages the projects and/or solutions to meet client group expectations.
Main point of contact for client group updates, issues, and questions.
2-4 years comparable work experience ??? specific to Transportation Management Systems
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