What does a successful Reverse Supply Chain Operations Manager do?
As a Reverse Supply Chain Operations Manager, you will be responsible for a team of 60+ Repair and Vendor Management professionals to help set priorities, monitor current demand signals, tweak relevant forecasts, drive purchases of necessary repair parts, and ultimately coordinate the repair and delivery of refurbished hardware for our business unit. This role has direct oversight of Fiserv's in-house Repair Center as well as over $10M in annualized spend across 10+ outsourced vendors. The Manager will utilize reporting based on a multitude of demand streams and collaboration with colleagues, both within and outside of the organization, as well as our customers to ensure the adequate flow of fully refurbished units for shipment to our customers. The ideal candidate for this role will be able to jump in, understand the current processes, make recommendations, and ultimately implement processes to move the department, and the organization as a whole, forward. This role is ideal for a self-starter with a strong background in reverse supply chain management or process improvement who wants to make a lasting impact on the organization and grow their career in other aspects of supply chain.
In this role, you can look forward to:
In this role, you can look forward to working in a fast-paced environment with a team of great people focused on moving our organization forward. You will be able to help implement new new processes to shape the forward-looking direction of the department. This role has high visibility to the senior leaders of the organization, giving multiple opportunities to present, inform, and execute highly impactful repair, vendor management, transportation, and inventory related items. You will gain great experience in the overall repair supply chain stemming from multiple repair providers, transportation to our three warehouses across the US for stocking, and finally distribution to both small businesses and large, international chains alike.
Basic Qualifications for Consideration:
Bachelor's Degree in Engineering, Business Administration, or Finance
8+ years of experience in a repair or manufacturing environment with distribution, with at least 5+ years of experience in repair
5+ years of People Management experience
2+ years of experience in a vendor management related role
Demonstrated ability to communicate complex plans up to Senior Management in an impactful, and concise manner
Root Cause Analysis and problem solving abilities
Strong analytical capabilities to perform complex calculations quickly
Experience with complex Microsoft Excel calculations including VLOOKUP, Pivot tables, creating models based on 3+ different inputs
Knowledge of basic accounting principles including P&L, Balance Sheet, Excess and Obsolescence, and Accounts Payable terminology
LEAN, Six Sigma, or Project Management Certification
Electronics repair experience
Contract negotiation experience
Experience with international transportation and logistics
Experience with Consumer Electronics or Payment Solutions
Experience with Oracle or SAP
Experience with Data Analytics
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.