Career Center

Supervisor, Quarantine/Isolation Program

Location: Scotts Valley
Job ID: 36170

JOB POSTING

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NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

 

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 06-06-2022

 

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 

DEPARTMENT OVERVIEW

Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Campus Store, ID card services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. 

The Housing Services unit of Colleges, Housing and Educational Services (CHES) provides direct service and programs to 1,100 residents in six Associated Residential Community Housing (ARCH) communities which support single students and students with families. The unit provides comprehensive facilities support to the ten residential colleges, dining services facilities and the ARCH communities. The unit provides numerous other services supporting the campus-wide housing program, including Facilities operations for all of housing and dining, Student Housing Services (Contracts, Marketing and Communication for over 7,900 student bed spaces that generate over $80 million in auxiliary income annually), Diversity and Inclusion Program, and Community Safety Program, as well as off-campus student housing support and summer conference operations.
 

More information can be found here: ches.ucsc.edu

 

JOB SUMMARY

Provides supervision to Student Services Assistants ensuring that procedural guidance to students is timely and accurate. Directs subordinates to guidelines, procedures, and processes.

Under the general supervision of the Project and Operations Analyst, the Supervisor of the Quarantine/Isolation (Q/I) Program will have oversight of the Quarantine and Isolation program which facilitates the transfer of students from their current on-campus or off-campus residential housing into Quarantine/Isolation Housing (Q/I Housing) on-campus or off-campus. The Q/I program provides 7 days a /week support to students who have received a positive COVID test.

The Supervisor will provide ongoing program leadership in the support of students in the Q/I program and will be responsible for program administration, training, staff scheduling, shift coverage, and staff supervision.

The Supervisor of the Q/I Program will oversee onsite logistical support at the Q/I Housing location and will work closely with many departments across campus including the Student Health Center, Facilities, Custodial Services, Dining Services and Transportation and Parking Services, as well as outside vendors as needed.

 

APPOINTMENT INFORMATION

Salary Information: $65,500 / annually. 

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Schedule to be discussed at interview
• Shift Includes: Day

Employee Classification: This is a Contract appointment 

Job End Date: One year from hire date, with the possibility of extension

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented 

Job Code Classification: 004567 - STDT LIFE DEVT SUPV 1

Travel:  Never or Rarely

 

JOB DUTIES

70% - Quarantine/Isolation Program Oversight

• Leads in facilitating the transfer of students into and out of Quarantine/Isolation Housing. 
• Initiates communication with students in need of quarantine/isolation housing.  Ensuress the student's understanding of the quarantine/isolation housing program and provide clarity as needed.  
• Coordinates via phone, text, and email with students, a contactless check-in and check-out of Q/I Housing following all Quarantine/Isolation Protocols.
• Collaborates with program coordinators in assessing each situation and determining appropriate actions, initiating referrals as appropriate. Carries out necessary action plans or supports program coordinators in carrying out actions.
• Provides ongoing support by email, phone and text communication to the students, arranging housing, transportation and dining needs during the student's entire stay in quarantine/isolation housing and will serve as the primary contact for the students and their families.
• Provides ongoing communication with the Student Health Center, Dining Services and other campus COVID Quarantine Group partners regarding students residing in Q/I Housing. Keeps manager apprised of Q/I student occupancy and any issues.
• Provides  logistical support of the program. Works closely with program coordinators and campus departments including the Student Health Center, Facilities, Custodial Services, Dining Services and Transportation and Parking Services to ensure that student needs are met. Will also interact with outside vendors as needed.
• Ensures that key campus departments are notified of on-campus quarantine/isolation space occupancy per the Quarantine/Isolation Protocol.
• Coordinates housing arrangements for students at approved off-campus hotels/motels, per Quarantine/Isolation Protocol.
• Works alongside program coordinators at Quarantine/Isolation Housing, both on and off campus, to assess and implement necessary logistical support including supply chain management and/or delivery of special requested/approved items for students, Q/I Housing equipment set-up and support, receiving and unpacking parcels and distributing stock.
• Ensures coordination of the completion of the quarantine/isolation stay with the student and the Student Health Center.

15% - Staff Supervision and Scheduling

• Responsible for supervision, training and scheduling  of Q/I Program Coordinators.
• Provides oversight of program staffing schedule, ensuring 7 day a week support of students in Quarantine/Isolation, (Q/I).
• Responsible for providing back-up Q/I support during high activity or programcoordinator absences.
• Monitors employee performance and provides direction and assistance as needed.

15% - Other Duties as Assigned

• Coordinate Quarantine/Isolation Housing quality control measures with university staff.
• Elicit and summarize feedback from students about the quarantine/isolation process and share with the quarantine/isolation team for quality assurance/quality improvement  purposes.
• Participate in ongoing training related to the Quarantine/Isolation Housing protocols, procedures and policies.
• May be called upon to provide non Q/I administrative and logistical support functions for Housing Services or College Student Life units.

 

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Strong organizational and problem solving skills with the ability to prioritize a heavy workload, balance concurrent responsibilities and complete assignments under the pressure of multiple deadlines and frequent changes.
• Demonstrated experience and ability in provide excellent customer service.
• Excellent interpersonal skills and the ability to establish and maintain cooperative working relationships.
• Excellent written and verbal communication skills with the ability to convey details, schedules and special instructions, as well as foster effective communications with campus partner staff, outside vendors, students and their families.
• Skilled in working as part of a team and collaborating closely with co-workers as well as working independently with minimal direction.
• Demonstrated ability in delegating work assignments and in successfully supervising and scheduling staff.
• Demonstrated computer skills: email, prepare documents, update databases and spreadsheets for tracking and calendaring.
• Ability to assimilate complex information, use good judgment, communicate effectively on a one-to-one basis and in small group settings, with campus partners, outside vendors, co-workers, students and their families.
• Demonstrated work experience in diverse communities (e.g., ethnic and cultural, socioeconomic, religious, sexual orientation, and gender diversity).
• Ability to problem-solve with students who present with extenuating circumstances at any point in the process.
• Ability to exercise judgement and discretion in dealing with sensitive and/or confidential matters.
• Ability to understand UCSC and cultural climate; to exercise good judgement and diplomacy as individual situations warrant.

 

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The regular schedule for this position will be 5 days/40 hours per week; however, this position will be 'on call