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The Director of Tenant Services & Operations directs the activities of the Tenant Services & Operations division to ensure successful execution of maritime operations and customer service in accordance with Port policy. They are directly responsible for optimizing use of Port properties and facilities, monitoring and responding to customer needs, engaging in operational issues, and acting as a primary contact for Port customers and supply chain partners. The role currently oversees fifteen (15) teammates, and reports to the Managing Director of Commercial Operations.
Candidate Connect (Information Session) To find our more about this exciting career opportunity and the Port of Long Beach, please join our virtual information session on Wednesday, January 18, 2023 5PM PST, via MSTeams. This is a unique opportunity to hear first-hand about the position, speak directly with hiring leaders, ask questions, and to learn why the Port of Long Beach is your employer of choice! Candidates are not required to be on camera. To join audio only, call +1 323-451-1087, Phone Conference ID: 922 468 356#.
About Us The Port of Long Beach, one of the world's busiest seaports, is an international gateway for the reliable, efficient and sustainable movement of goods and is a leader in environmental stewardship. Credited with moving approximately $200 billion in trade, the Port serves as a critical hub for international commerce and is a major transportation center. East Asian trade accounts for the bulk of Long Beach shipments. Port-related international trade has wide-ranging economic impact, supporting millions of jobs that benefit the region and entire country.
The Tenant Services & Operations Division supports Port customers in their efforts to move cargo swiftly, safely, and efficiently through the Port in a way that maximizes stakeholder profitability while delivering market leading customer service and demonstrating environmental stewardship.
To learn more about the Port of Long Beach, visit our website: www.polb.com.
EXAMPLES OF DUTIES
The Role:
Provides leadership and direction for the division that handles operations and customer service for the Port of Long Beach.
Provides direct and indirect supervision of all Tenant Services and Operations staff, establishing goals and objectives, measuring performance, and ensuring an effective, customer-oriented service level is attained.
Manages day-to-day operations of the division, including implementation of division policy; excellent customer service and support; and administration and enforcement of lease and tariff provisions.
Maintains Port facilities, scheduling vessels, issuing permits and handling division personnel issues.
Develops and implements a customer service and operations plan to ensure the Port remains competitive.
Directs and supports administration tasks as needed for successful operation of the port and its operations.
Analyzes operational trends, identifies, tracks, communicates key metrics and prepares quarterly reports for Executive Management and the Harbor Commission.
Interacts with customers to ensure superior customer service, develop relationships, identify business opportunities and gather market intelligence.
Serves as a key point of contact and mediator for Port-related customer issues.
Facilitates collaborative business practice improvements.
Collaborates with other divisions to accomplish goals of the Commercial Operations Bureau.
Trains and mentors staff and provides guidance on professional development.
Plans, supervises and allocates resources.
Prepares the Division's annual personnel and non-personnel budget.
Performs other duties as required.
SELECTION PROCEDURE
How do we start the conversation? The final filing date for this recruitment is Sunday, January 29, 2023, at 11:59 PM PST. The Port reserves the right to extend the closing without notice in order to accept additional applications.
To be considered for this extraordinary opportunity, you must submit a cover letter and a resume (as PDF attachments) reflecting the scope of current/most recent organizations and responsibilities. Incomplete submissions, or those that clearly do not meet the minimum requirements, will not be considered. Documents will be evaluated to determine the most qualified applicants. Submissions will only be accepted online at www.governmentjobs.com.
Individuals determined to be most qualified for the position will be invited to participate in the selection process, which may include a work related assessment to further evaluate candidate qualifications. First and second round panel interviews are scheduled to take place on Tuesday, February 7, 2023 (virtual) and Thursday, February 9, 2023 (in-person). Candidates should ensure availability on both dates. The successful candidate will be appointed shortly thereafter.
REQUIREMENTS TO FILE
What we are looking for... Requirements for the position include:
A Bachelor's Degree in International Trade, Public or Business Administration, Maritime Transportation, Supply Chain/Logistics, or a closely related field is required. Experience offering specific and substantial preparation for the duties of the position may be substituted for the required education on a year-for-year basis.
10 years or more of Operations Management and/or Customer Service experience with a focus in international trade, supply chain management, terminal operations, and/or maritime-related business.
5 years or more of progressively responsible management experience.
Ability to travel to work-related events, including off-site meetings.
Experience working overseas and/or with international business partners is desired, but not required.
To thrive, you will need strong negotiation skills, political savviness, excellent client/customer relation skills, and exceptional public speaking/presentation skills. It is essential you possess the ability to establish and maintain effective working relationships with Executive Management, and both domestic and international clients from diverse backgrounds and areas of technical expertise.
PLEAST NOTE: The Port of Long Beach (Harbor) is a department of the City of Long Beach. The City requires all employees to be fully vaccinated against COVID-19 unless a medical or religious accommodation is approved by the City of Long Beach's Human Resources Department.
If you require an accommodation because of a disability in order to participate in any phase of the application/selection process, please contact (562) 283-7500, or email Khristina.Jason@polb.com.
The Port of Long Beach is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as an individual with a disability or other applicable legally protected characteristics.
The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States, the Port handles trade valued at $200 billion annually and supports 2.6 million jobs across the nation, more than 575,000 in Southern California, and more than 50,000 jobs – or 1 in 5 – in Long Beach.
The Port of Long Beach is one of the few U.S. ports that can welcome today’s largest vessels, serving 175 shipping lines with connections to 217 seaports around the world. Goods moving through the Port of Long Beach originate in or are destined for every congressional district in the United States. In 2021, the Port handled more than 9.4 million container units, achieving the busiest year in its history.
Led by the five-member Board of Harbor Commissioners and Executive Director Mario Cordero, the Port is on track for a green future, creating the world’s most modern, efficient and sustainable seaport. As part of an industry-leading $2.6 billion capital improvement program this decade, the Port is building some of the most modern, efficient and ...sustainable marine facilities to enhance the reliable, safe and sustainable movement of goods while generating thousands of new jobs.
The Port of Long Beach prides itself on its culture of excellent customer service and the strong relationships it maintains with industry, community, environmental advocates and partner agencies.
