This is the supervisor for warehouse operation. Shift is Friday-Monday 2:30pm to 10:30pm. This staff member has direct hire, training, discipline responsibilities for a team of bargained and non-bargained for warehouse employees including scheduling, payroll and other administrative functions. The staff member shares responsibility with the Associate Supervisor on the shift to execute the daily operations plan for routine stock keeping for many CW inpatient, specialty areas, and clinics as well as support for all clinical areas on the main medical campus requesting supplemental orders and other assistance from the B2 warehouse. The supervisor is responsible for communicating any issues with inbound supplier shipments that occur on shift, including routine LUM orders as well as specialty and emergency orders. This team member is also responsible for routine quality assurance reviews and eliminating the risk of expired product for each unit during regularly scheduled reviews for all stocked locations. The supported footprint is any clinical area on the main medical campus that has supply needs between 2:30 PM and 10:30 PM. The team member activity participates and/or leads continuous improvement efforts including A3 development, root cause investigation, training development, delivery and other change management activities.
Supervise supply chain logistics including inventory control, receiving, put-away, PAR replenishment, and product staging
Maintain and develop plans to ensure unit supply needs are being met as their needs are constantly changing. Meet routinely with customers to ensure satisfaction and compliance
Hire and evaluate/ critique the performance and proficiencies of staff. Interview, train, coach, and terminate employees. Handle and initiate all personnel forms related to payroll, appointment changes, and leaves of absences
Handle and problem solve all complaints from customers and grievances including progressive discipline
Use root cause analysis to problem solve and recommend changes to processes and complete training to prevent re-occurrences.
Review/records/approves payroll time for employees, directly on electronic timesheet
Monitors compliance with/on current department and institutional policies and procedures and all government and regulatory agency codes and regulations
Monitors compliance and trains team members with/on current department and institutional policies and procedures and all government and regulatory agency codes and regulations
Monitors productivity standards/control systems for responsible processes, interprets this information and exercises action as appropriate to ensure maximum work efficiency; communicates findings, and suggested improvement/resolutions, to manager.
Assist manager with new work area policies and procedures, develops training materiel and then ensures training is completed, incorporating P.D.C.A. quality improvement method and LEAN principles, along with safety compliance.
Evaluates proficiency and performance of staff and initiates corrective or disciplinary action as necessary.
Maintains appropriate supplies and tools necessary for process team members to provide services.
Collaborates interdepartmentally with other Materiel / Inventory supervisors/mangers, customers and suppliers, to resolve service problems.
Maintains a professional customer sensitive rapport with hospital personnel, along with patients and visitors.
Handles employees? complaints and grievances
Interview and hire new employees and ensure training and performance measures are met; provide manager with information when necessary.
Conduct progressive corrective action promptly, up to and including termination, when necessary.
Either a 2-year college degree + 1 year or more progressive warehouse / inventory supervision experience OR 3 or more years of experience leading /supervising with a proven record of progressive increased responsibility, solving more routine to somewhat complex problems, leading shift or areas specific teams and working on simple to complex level projects.
Proven experience supervising 1 or 2 functional areas within a Materiel Warehouse / Inventory Management department OR in similar areas in another warehouse or inventory management setting:
Examples of Material Warehouse / Inventory teams are:
Shipping and Receiving
Day Shift Warehouse operations and PAR stocking
Specialty Cart Stocking
Off Shift Warehouse operations and PAR stocking
OR similar areas in another warehouse or inventory management setting
Must be able to demonstrate a record of increased responsibility, solving routine to somewhat complex problems, leading a shift or area specific team(s) and working on simple projects alone and in teams.
Greater than 1 year of proven experience with hiring training, disciplining and/or terminating subordinate team members.
2-3 years or more of progressive experience related to daily operations for a Materiel Warehouse and/or Inventory Management team.
Examples of such functions are:
Conducting physical inventories daily
Completing cycle counts as needed
Making adjustments in the Warehouse Management System (WMS) and fixing the root causes of inventory inaccuracies
Managing the supply, storage, distribution and recording of all materials to maintain adequate quantities to supplies needed to provide high quality patient care
Proficient computer (type 30+ word a minute) able to communicate clearly and professionally in person, on the phone and in email.
Experience is preferred in Health Care Inventory Management
Knowledge or experience in lean thinking and principles
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.