Job Summary:

The Administrative Support is responsible for supporting department by responding to customers, providing information, supporting select projects and initiatives, and receiving and processing data.

Duties & Essential Job Functions:

1. Welcomes and directs visitors by greeting them; answers or refers inquiries; gives instructions; schedules appointments or reservations; takes messages.
2. Prepares and produces reports and document by recording and delivering notes in meetings; maintains contact lists, researching, analyzing and summarizing information and trends; coordinates and completes project requirements.
3. Provides office support by receiving, completing, verifying and evaluating information; preparing and distributing mailings; establishing and maintaining file system; producing reports.
4. Prepares and supports processing of invoices, contracts, new vendor requests and expense reports in Jaggaer and Concur systems.
5. Supports sales by pricing and displaying merchandise; explaining merchandise and services to customers; obtaining merchandise selected by customers; preparing merchandise for delivery.
6. Engages with vendor relationships and processes for procuring and ordering supplies and promotional items.
7. Supports logistics for select events including set up, catering, technology preparation and materials.
8. Maintains security by accepting delivery of packages; issuing equipment; monitoring equipment location and return. Upholds a high level of confidentiality and professionalism in handling sensitive information.
9. Maintains safe and clean reception area by complying with procedures; posting informational notices; reporting needed repairs.
10. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
11. Performs other related duties as assigned.

Required Education & Experience:

• High School diploma or GED equivalent.
• 1 year of basic office experience.

Preferred Education & Experience:

• Experience uploading and editing content to basic website tools.

Required Licensure/Certification/Specialized Training:

• Microsoft Suite Experience including Word, Excel, etc.

Preferred Licensure, Certification, and/or Specialized Training:

• Basic website and customer relationship management software experience

Knowledge, Skills & Abilities:

• Knowledge of basic office techniques.
• Knowledge of basic customer service techniques. Solutions-oriented mindset.
• Skill in Microsoft Outlook, Word, Excel, PowerPoint and complex calendaring. Proficiency using Zoom or other online meeting software.
• Skill in effective written and verbal communications.
• Ability to balance multiple projects simultaneously.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment. 

About Texas Christian University

TCU is all about the experience. This is a place where students learn how to adapt to whatever the future might bring, develop critical thinking skills and expand their creativity. With a choice of rigorous academic programs in 130 undergraduate areas of study, 61 master’s level programs and 24 areas of doctoral study, Horned Frogs have opportunities to search for meaning and examine values, yet graduate well-prepared for professional accomplishment. Whether in the fine arts or business or engineering, Horned Frogs can develop their full creative potential here. For example, both MBA and undergraduate students at the Neeley School of Business benefit from an experience ranked at the top by Bloomberg Businessweek and U.S. News & World Report — not in spite of, but because of, the focus on the individual. At TCU, professors love being in the classroom. These mentoring teacher-scholars also conduct well-published, leading-edge research, often with undergraduates at their sides. Horned Frogs live, learn and play 24-7 in a 277-acre setting in a vibrant city. They work out in state-of-the-art recreation facilities, catch Big 12 NCAA athletic competition and participate in 200+ organizati...ons, all without leaving the campus. That’s when they’re not providing thousands of hours of volunteer service to their community, interning in New York or LA, practicing journalism in Washington, D.C., experiencing international business in China or perfecting Spanish in Seville. It’s how Horned Frogs are learning to change the world.

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